Refund policy

Before design work starts

If you cancel before we begin design work, we refund your advance in full, minus any bank charges on the transfer.

During a project

If you cancel after work has started, we keep payment for the work completed so far and refund the rest of the advance. You receive everything finished up to that point.

After launch

Completed and approved work is not refundable. If something we built doesn't work as agreed, we fix it at no charge.

Care plans

Monthly plans can be cancelled at the end of any billing month. Yearly plans cancelled early are refunded for the unused full months.

Hosting: VPS, game servers and dedicated servers

• Before setup. If you cancel before we set up your server, we refund your payment in full.
• After setup. The billing period you have paid for is not refunded, because we reserve the server for you for that period. You can cancel so the service ends when the period does.
• If we can't deliver. If your server doesn't match the plan you ordered and we can't fix it within 3 business days, we refund what you paid for that billing period in full.
• Breaking the rules. Services we end because they broke the acceptable use rules in our terms are not refunded.

How refunds are paid

Refunds go back to the original payment method in the original currency within 10 business days. Exchange rate differences and bank charges on international transfers are not covered.

Contact

To request a refund, write to hello@rogueberg.com with your invoice number.