Terms of service

Quotes and scope

Every project starts with a written scope and a fixed price. The quote is valid for 30 days. Work outside the agreed scope is quoted separately before we start it.

Payment

• Clients in Bharat are invoiced in INR and pay by UPI or bank transfer.
• International clients are invoiced in USD or EUR and pay by international bank transfer.
• 50% is due to start the project and 50% before launch, unless the quote says otherwise.
• Care plans are billed monthly or yearly in advance.
• Hosting services are billed in INR, in advance, for the billing period you choose when you order.

Your responsibilities

You provide content, feedback and approvals on time, and confirm you have the rights to any text, images and logos you send us.

Ownership

Once the final invoice is paid, you own the website's design, code written for you, and content. We may reuse general tools and techniques, and may show the project in our portfolio unless you ask us not to.

Care plans and security

Care plans are priced to the size of your site, starting from the price on our pricing page. If you start a care plan at a launch price, you keep that monthly price for as long as the plan continues without a break.

On a care plan we monitor, patch and back up your site as described in the plan. No system can be guaranteed to be completely secure, but we follow the practices on our security page and tell you promptly about any incident that affects you.

Hosting services

These terms apply to VPS hosting, game servers and dedicated servers.

• What you get. Each plan provides the processor, memory, storage and network listed on our hosting page when you order. VPS and game servers run in the country you choose: India, Singapore, Finland, Germany, France or Canada. The dedicated servers listed on our hosting page are in India. All run in data centres operated by our infrastructure providers.
• Setup. We set up each server by hand after your payment is confirmed, and send you the access details. We tell you the expected setup time when we confirm your order.
• Who manages what. We keep the hardware and network running. Unless you also buy server management from us, you are responsible for the software you install, its security updates, your data and your backups.
• Availability. We work to keep every server online, but we don't promise a specific uptime unless your order says so. We announce planned maintenance in advance where we can.
• Bandwidth. "Unlimited" bandwidth is subject to fair use and to the network speed listed for your plan.
• Game servers. You must follow the licence and server rules of each game you run, including its end-user licence agreement.
• Your details. Indian rules for server providers require us to verify and keep your name, address and contact details, the period of service, the IP addresses assigned to you and the purpose of the service. You must give us accurate details and tell us when they change.

Acceptable use

You must not use our hosting or any service we run to:

• break the law in India or in the country where you operate;
• host or send malware, phishing pages or spam;
• attack, scan or disrupt other systems, including denial-of-service attacks;
• run open proxies, relays or other services used to hide abuse;
• mine cryptocurrency on VPS or game server plans;
• store or share content that infringes someone else's rights, or any content that is illegal, including child sexual abuse material.

We may suspend a service at once to stop serious abuse, to protect our network or other customers, or when the law or a government authority requires it. We tell you why, unless the law prevents us.

Late payment and suspension

If a hosting invoice is still unpaid 7 days after its due date, we may suspend the service. If it is still unpaid 14 days after suspension, we may end the service and delete its data.

Ending a service

• Either side can end a care plan with 30 days' written notice. We then hand over the code, content and server access.
• You can cancel a hosting service at the end of any billing period by writing to hello@rogueberg.com. After a hosting service ends, we keep its data for 7 days so you can take a copy, then delete it permanently.

Liability

Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses such as lost profits, or for data lost from a server you manage yourself.

Law and disputes

These terms are agreed with Manamohan Rout, working as Rogueberg. They are governed by the laws of India, and the courts in Bhubaneswar, Odisha have jurisdiction.

Contact

Questions about these terms: hello@rogueberg.com.